Shipping Policy
Order Processing
- Orders are typically processed within 1–2 business days, Monday through Friday.
- Orders placed on weekends or holidays will be processed the next available business day.
Shipping Destinations & Methods
- Domestic (USA): Standard shipping via USPS, UPS, or FedEx.
Shipping Costs & Options
- Domestic Standard Shipping:
Delivery Timeframes
- Domestic Standard: 3–7 business days after shipping.
- Domestic Express: 2-3 business days.
Tracking & Notifications
- A shipping confirmation email with a tracking number will be sent once your order ships.
- You can track your order directly from our site via the “Order Status” page or using the provided tracking link in your email.
Lost, Damaged, or Delayed Shipments
- Chef Matt Store is not responsible for items lost or damaged during transit.
- If your order arrives damaged, please email us within 48 hours—include photos of the packaging and items—and we’ll assist with your claim.
- For lost or severely delayed packages, please reach out with your order number and tracking details so we can help investigate.
Returns & Exchanges
- For our full policy details, please refer to our Refund Policy page linked in the footer.
- Spoiled, damaged, or incorrect shipments should be reported within 7 days of receipt for resolution options.
THCA products can not be shipped to the following States per our guidelines. Arkansas, Idaho, Minnesota, Oregon, and Rhode Island.