FAQs

Product questions

Q: What is Ganja Eats by Chef Matt?
A: Ganja Eats is a chef-led THC and cannabinoid product shop focused on bold flavor, clear serving information, and adult-only use where lawful.

Q: Are these products for adults only?
A: Yes. Products are intended for adults 21+ only. Keep all products away from children and pets.

Q: What does nano THC mean?
A: Nano-style formulas are designed to disperse more evenly in certain food and drink formats. Your experience can still vary based on serving size, tolerance, food intake, metabolism, and product type.

Q: How do I choose a serving?
A: Always read the label first. Start low, go slow, and give your body time before considering more.

Q: Where can I find lab results?
A: Visit our Lab Results page for available COA links and testing references. If you need a specific product or batch report, contact us before ordering.

Ordering, payment, and shipping

Q: How do I place an order?
A: Choose your products, review the product details and serving information, add items to your cart, and complete checkout.

Q: Do you ship to every state?
A: No. Shipping eligibility depends on product type and destination. We only ship where permitted, and some states or products may be restricted.

Q: How long does shipping take?
A: Most orders process within 1-2 business days. Delivery timing depends on carrier service and destination. Tracking is sent when your order ships.

Q: Can I send products as a gift?
A: Only to an adult 21+ in a location where the product is permitted. Do not send THC or cannabinoid products to minors or restricted destinations.

Q: Is my payment information secure?
A: Checkout is processed through Shopify using secure payment technology. Ganja Eats does not store your full payment card details on its own servers.

Support

Q: How do I contact customer support?
A: Use the contact page or email ganjaeats@gmail.com. Include your order number if your question is about an existing order.