Shipping policy

Order Processing

Orders are typically processed within 1–2 business days, Monday through Friday.
Orders placed on weekends or holidays will be processed the next available business day.

Shipping Destinations & Methods

Domestic (USA): Standard shipping via USPS, UPS, or FedEx.

Shipping Costs & Options

Domestic Standard Shipping:

Delivery Timeframes

Domestic Standard: 3–7 business days after shipping.
Domestic Express: 2-3 business days.

Tracking & Notifications

A shipping confirmation email with a tracking number will be sent once your order ships.
You can track your order directly from our site via the “Order Status” page or using the provided tracking link in your email.

Lost, Damaged, or Delayed Shipments

Chef Matt Store is not responsible for items lost or damaged during transit.
If your order arrives damaged, please email us within 48 hours—include photos of the packaging and items—and we’ll assist with your claim.
For lost or severely delayed packages, please reach out with your order number and tracking details so we can help investigate.

Returns & Exchanges

For our full policy details, please refer to our Refund Policy page linked in the footer.
Spoiled, damaged, or incorrect shipments should be reported within 7 days of receipt for resolution options.

THCA products can not be shipped to the following States per our guidelines. Arkansas, Idaho, Minnesota, Oregon, and Rhode Island.

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